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Small Black Dog on Leash

Our Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. In the instance that clients come in on a walk in basis, scheduled appointments will be seen first. We will not turn away clients but without an appointment clients may need to wait for an extended period of time before the Doctor may be able to see them. Because we are an animal hospital, emergencies do occur. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. If you have an emergency please call us so that we may be prepared for your arrival. In an emergency situation, every minute could count; therefore the more prepared we are, the better we can serve your pet’s needs. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For the safety of our clients, staff, and other patients please bring pets into the lobby on leashes or in appropriate carriers. If you do not have a leash for your pet please feel free to ask for one. On arrival, please check in with the front desk personnel so that they may assist you and your pets needs promptly.

Payment Policy

We require full payment at the time that services are rendered. Extensive medical procedures, surgeries, and extended lodging periods may require a deposit at the time pets are dropped off. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit and cash. We do no take checks, hold checks, or do billing.